Refund & Cancellation Policy

At SpiritualShaadi.com, we strive to provide a transparent and satisfactory experience for all our members. This Refund and Cancellation Policy explains the terms and conditions that apply to subscription cancellations and refund requests.

1. Membership Plans and Payments

SpiritualShaadi.com offers paid membership plans that provide access to premium features and services. All payments made through our website are subject to the terms stated in this policy.

2. Cancellation of Membership

Members may cancel their paid subscription at any time by logging into their account or contacting our support team.

• Cancellation will stop future renewals (if applicable).
• Upon cancellation, premium benefits will remain active until the end of the current subscription period unless otherwise specified.
• No partial refunds will be granted for any unused period of an active subscription plan.

3. Refund Eligibility

You may be eligible to request a refund under the following circumstances:

Eligible Cases

• Duplicate payment due to a technical error.
• Payment was successfully deducted but membership benefits were not activated.
• Unauthorized transaction reported and verified by our team.
• Service disruption caused solely by a technical issue on SpiritualShaadi.com that prevented access to paid features for a significant period.

Non-Eligible Cases

Refunds will not be provided under the following circumstances:

• Change of mind after purchasing a membership plan.
• Dissatisfaction with the number or quality of matches, responses, or interactions received.
• Failure to use the membership during the active subscription period.
• Suspension or termination of an account due to violation of our Terms of Service.
• Incorrect information provided by the member during registration.
• Personal compatibility issues between members.

4. Refund Request Process

To request a refund, please contact our support team within 7 days of the payment date and provide:

• Registered name
• Registered email address
• Transaction ID or payment reference number
• Reason for the refund request

Our team will carefully review your request and may contact you to obtain additional information or documentation if required.

5. Refund Processing

• Approved refunds will be processed through the original payment method used for the purchase.
• Refund processing may take 7–15 business days, depending on the payment provider, bank, or card issuer.
• Any applicable payment gateway or banking charges may be deducted where permitted by law.

6. Auto-Renewal (If Applicable)

If your membership plan is set to renew automatically:

• You may cancel auto-renewal before the next billing date.
• Once a renewal payment has been successfully processed, the renewed subscription period may not be refundable except in the circumstances outlined under Section 3.

7. Contact Us

For refund or cancellation requests, please contact:

8. Changes to This Policy

SpiritualShaadi.com reserves the right to update or modify this Refund and Cancellation Policy at any time without prior notice. Updated versions will be posted on the website with a revised effective date.